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20/252 New Line Road, Dural, NSW 2158
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SPEAK TO AN EXPERT

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Owned & Operated

By Licensed Builders

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Expert Advice

25+ Years Experience

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Quality Products

Tried and Tested

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Typical Dispatch Time

3-7 Business Days

Returns & Refund Policy

All orders must be checked immediately upon receipt of the items. Any claims for damaged goods received must be received by our team in writing within 24 hours from confirmed delivery.

A claim for damage goods can be sent to us in writing at: shop@empirebathrooms.com.au, along with any relevant image(s). Upon receipt of a claim, we will review this and contact you to work on a solution within 2 business days.

Any goods of which are purchased and taken to alternate sites to those that we have delivered to are unable to be claimed for after the initial 24-hour period as we cannot be liable for how the damage may have occurred.

All items purchased through Empire Bathroom are bound by each suppliers’ warranties. Any claim for goods found to be faulty because of a manufacturing defect will be referred to the supplier or manufacturer who will provide the necessary aftersales support. If you wish to obtain details on specific product warranty periods, please do not hesitate to contact our team prior to purchase and we can assist in providing the relevant information to you.

Changed your mind? These things happen! Please see relevant terms below:

Goods not yet despatched:

If you change your mind after placing your order, however the items have not been despatched you may cancel your order less a $20.00 cancellation fee. Please note cancellation is not possible for customised items including vanities and shaving cabinets.

Goods which have been shipped to you – within 14 days:

If the item has been shipped to you and it is within 14 days since you received it, you may return the item to us for a refund less the following fees if the item is in original packaging and has not been opened:

    • Tapware, showers, accessories, basins, and sinks – a restocking fee of 20% will apply.
    • Toilets – return fee of $70.00 per unit will apply given the breakable nature of these items
    • Baths – return fee of $200.00 per unit will apply given large size, weight, and breakable nature of these items.

Please note you as the consumer are responsible for arrangement and costs associated in returning the item to Empire Bathrooms Dural Warehouse.

Goods not acceptable for return

  • All vanities, mirrors and shavings cabinets are made to order. As such, these cannot be returned for refund.
  • Any goods in which are not in the original packaging or have parts missing are not acceptable for a return/refund.
  • Any items of which have been attempted to be installed or used cannot be returned for a refund.

Prior to sending any items back for a refund please ensure you contact Empire Bathrooms at shop@empirebathrooms.com.au so we can discuss your return & provide the necessary documentation to be included with a return. Failure to do so will delay the processing of your refund.

Geoff Q.
Geoff Q.
You can believe their reviews, we researched extensively before deciding and everything we read and heard suggested that Mike and his team would do a professional job, we were not disappointed.Lydia was most helpful during the design stage and Keegan and his team of tradesmen were totally professional. They arrived on time, the standard of work was excellent, they kept us informed during every stage accommodating any late changes and making suggestions re positioning of fixtures before going ahead, nothing was a problem. They arranged drop sheets before starting and cleaned up at the end of each day, no loud radios, no swearing, just a pleasure to have on site. Mike called on site regularly to make sure we were happy with the progress, we cannot fault his service and attention to detail.End result we have a fabulous en-suite with the best shower ever !!!
Amanda D.
Amanda D.
We had bathrooms and our laundry renovated by Mike, Enzo and their teams, and we couldn't be more happy with the work they've done. Seamless process from the quote through to the completion of the job, both to the highest standard and before it's estimated completion date. Renovating your home is stressful but this company exceeded our expectations and we wouldn't hesitate to recommend them to everyone we know!
Gregory S.
Gregory S.
The team at Empire Bathrooms were amazing. We had 3 bathrooms and a laundry room renovated. They were professional, delivered on time (which was so important) with excellent quality. Highly recommend using them.
Yegor K.
Yegor K.
I've recently engaged Empire Bathrooms to complete bathroom/toilet and laundry remodeling. Michel and his team has done an outstanding job in helping us to finalize the design, make material/fixture choices and complete the work as per agreed schedule. Mike has provided invaluable advice for many small details we didn't think of and his team were professional, polite and maintained the area in great clean condition during the project. Please give them a chance if you are on the market for a bathroom/toilet/laundry. Thank you!
Mr F.
Mr F.
Enzo and his team renovated both our bathrooms. His professionalism, advice and work ethic of his team was outstanding.Not experienced in renovations myself, I wasn't sure about what was possible, layout, fittings etc. Enzo walked into our bathrooms and gave excellent suggestions and helped us design really functional bathrooms that look fantastic.Through the up and downs of lockdowns Enzo was always there to answer questions and send the team around as soon as they were allowed back in. As for his team, they were polite, punctual and very respectful of my family.If you're reading this review use it as motivation to call him - you won't regret it.Thanks so much, Enzo.Christian and Lauren
Carl R.
Carl R.
We were so fortunate to find Empire Bathrooms to re do our bathroom and laundry. From the initial meeting with Michael and from there he made the decision to proceed with Empire Bathrooms very easy.The whole process from the quote to Lydia helping us choose the fixtures and fittings which really did take the stress out of the process.The added benefit of having their own showroom and being able to see exactly the products you are buying.The Empire team from the tradespeople to the administration were all friendly, helpful, very courteous and more importantly professional.So lucky to have Heath as the main tradesman who was so particular and nothing left to chance and happy to change things when owners change their mind, never have I seen a tradesman clean up like he did every day.Michael orchestrated the whole process with calmness and made sure any little concerns we had were fixed immediately.We certainly would full endorse Empire Bathrooms for anyone contemplating doing any form of renovations to bathroom or laundry.
Jon H
Jon H
Michael, many thanks for the work your team did. They were all hard working, polite, considerate and accommodating and above all did a great job finishing on time and on budget. We now have two lovely new bathrooms, WC and Laundry.
Sue T.
Sue T.
Empire Bathroims did a full renovation of ourmain bathroom and toilet and every step meet our expectations. All of the tradesmen where friendly and on time and left the place clean and tidy. From the beginning to the end the process was made so easy by Michael We would have no hesitation in recommending Empire Bathròoms.
Anthony G.
Anthony G.
We highly recommend Empire bathrooms. Their tradesman operate well as a team to provide a high quality product. So happy that we will use them for our next bathroom:)
Ellen L.
Ellen L.
We recently completed a renovation of our very dated ensuite using Enzo and his team. We were so impressed with how efficient and professional the service was, and the bathroom has come up a treat. Thanks to everyone at Empire - we would strongly recommend you to anyone looking for a professional and easy bathroom renovation.
Brian D.
Brian D.
Love my bathroom renovation recently completed by Empire Bathrooms. Michael and his team worked with quiet efficiency to gives us our dream bathroom, delivered on time and on budget. I would be happy to recommend Empire Bathrooms for anyone wanting a quality bathroom renovation at a realistic cost.
Brian D.
Brian D.
Love my bathroom renovation recently completed by Empire Bathrooms. Michael and his team worked with quiet efficiency to gives us our dream bathroom, delivered on time and on budget.
Wayne
Wayne
Enzo and his team did a good job on our tiny ensuite bathroom for 18k dollars. Workmanship is good quality.
Michelle C.
Michelle C.
We used Empire Bathrooms to renovate our super dated 20+ years guest bathroom and we couldn't be happier.We had 4 different builders over to give us a quote, and Enzo sent us the quote within 1 day while others took 5-14 days, yes, 14 days!Back to Enzo, he is absolutely brilliant; he is very responsive to your questions and messages, and just being super easy to deal with. He would move mountains and earths for you, in my case he traveled to different Bunnings 7+ times just to get the right barn door handle for me. Where else can you find a builder like this?Erin from the office is also very helpful and friendly, we visited their showroom to choose the accessories and she couldn't be more helpful getting the us the right items within our budget and offer suggestions.Everyone in Enzo's team is just amazing, Daniel, Ethan, Keegan, Darren, Steve and Grant. We couldn't fault any of them at all.Having Empire Bathrooms renovate our bathroom is a truely hassle-free experience, and we would use them again in a heartbeat when we are ready to renovate our Ensuite bathroom and laundry room in the future.Thanks again Team. You guys rock.
Margaret O.
Margaret O.
A remarkably smooth, hassle-free experience. Michael and his team are true professionals - reliable, efficient, trustworthy and experienced. Delighted with the on-time, on-budget results. Greatly appreciated Michael's very pleasant and approachable manner from start to finish. Happy to recommend Empire Bathrooms to all my friends.
Dawn H.
Dawn H.
Superb result. Enzo and his team (Heath, Darren and Grant)are terrific people: courteous, efficient and timely. In fact, they were so great that we talked them into renovating our kitchen, too. Both look amazing, but more importantly are functional and are of the highest quality. We highly recommend Empire. -D & J Howell, North Rocks
Angela R.
Angela R.
Our bathroom renovation experience with Empire Bathrooms was excellent and hassle free. Everything they said would happen did on time and in budget. Polite tradesmen, great communication throughout the whole time, lovely finished product. Very happy with our choice to have Empire Bathrooms do our bathrooms.
Jennifer B.
Jennifer B.
Loving our new bathroom! Had three quotes but liked Michael immediately after first meeting him. It took me a while to decide on even the tap fittings, but Michael was very patient! His team were great to have in our home, every one of them courteous and efficient, clearing up each day and no loud music! They started work on the day we were given and I can't stop walking into our new bathroom to admire it.
Melissa R.
Melissa R.
We are over the moon with our new bathrooms and laundry by Empire. The way Michael guided us through the process and ran the project made it so simple so we could focus on other things. - it was "bathrooms for dummies" and made us regret not doing it all sooner! The whole team are friendly, courteous and very helpful and end product is stunning. Thank you team Empire!!!!
Ken B.
Ken B.
My wife & i are extremely happy with the job Empire Bathrooms
have just completed for us.
Great team, brilliant communication, job completed ahead of schedule.
Would have no hesitation in recommending them.
Thanks Enzo & team
Rachel S.
Rachel S.
Great service
Dana L.
Dana L.
Mike and his team renovated our bathroom and laundry, and added a new toilet in Nov 2017 and I can't recommend them enough. They completed the job in 3 weeks as promised, were on time and have fabulous customer service!!! It was so easy because they coordinated all trades. Can't wait for them to start our kitchen reno next week!!
Elizabeth H.
Elizabeth H.
Empire Bathrooms have renovated 2 bathrooms for us now. Both times the customer service and standard of workmanship have been exceptional. Also both were completed quickly and surprisingly cleanly!
Thanks guys for our fantastic new ensuite, we love it! I highly recommend Empire Bathrooms.
Taylor T.
Taylor T.
Michael and his team did an excellent job on our bathroom. Very happy with the finish and also their professionalism.
Karen van E.
Karen van E.
Empire Bathrooms recently completed a total renovation of our small ensuite. From the first contact with Michael we found him to be totally professional and helpful, providing very practical information to help guide us through the process. Every one of Michael’s different trades people were well presented, polite and punctual. The entire team worked seamlessly and the job was completed in record time. The quality of work was excellent and we are absolutely thrilled with the result. We would be more than happy to recommend Empire Bathrooms to anyone considering a bathroom renovation.
JESSICA R.
JESSICA R.
Awesome team, stunning bathrooms and great service. Highly recommended.
Kosta G.
Kosta G.
Great service! Fully recommend! Great bathrooms too.
Hazel P.
Hazel P.
Professional from start to finish. Very happy with our renovated ensuite, highly recommend ��
Sumit W.
Sumit W.
Excellent service and products. Strongly recommend 👍✌ ✔
Judi G.
Judi G.
Extremely professional and courteous. A trade working every day so massive progress quickly. Dust and dirt part of the demolishing process so sheets were put down to save our carpet. A linen cupboard taken out to give the Bathroom more space. A very exciting process made easier by humour, good natured workers and attention to detail.I was high impressed with the whole process and feel very satisfied and happy to be recommending this company. Thanks so much Enzo!
Michelle B.
Michelle B.
Empire Bathrooms renovated our main bathroom last year (2016) and we were so happy with their work we have just had them back to renovate our ensuite. Dealing with Michael and his team was a pleasure. Michael is prompt to answer any queries and nothing is too much trouble. The team he employs are professional, courteous and most importantly great at their trade. They actually finished our ensuite in 2 weeks which was fantastic. I would happily recommend Empire Bathrooms and would not hesitate to use them again.
Dawn & Tim L.
Dawn & Tim L.
We used Enzo and team to remodel our extremely outdated and ugly two bathrooms and laundry in 2015. Totally satisfied with the end result and the entire process. Highly recommended with praise for the company and the sub-contractors. In particular, their designer Lydia was a joy to work with and understood our requirements and brought our vision to life. They were recommended word of mouth and I can definitely understand why!
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